HLCC does not offer pick-up as a standard fulfillment method. To ensure the fastest and most efficient service, we encourage all customers to use our shipping options. Pick-up is only permitted in limited cases and is not available at checkout.

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Permitted Pick-Up Locations

Pick-up may be permitted at the following locations under special circumstances:

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• HLCC Headquarters – Latham, NY
  Pick-up hours: Monday–Friday, 8:30 AM – 4:30 PM EST

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• HLCC Affiliate Locations
  View participating affiliate locations here:
  www.hlcconline.com/find-a-location

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Pick-Up Guidelines

• Pick-up is only considered when specifically arranged by HLCC staff.

• Customers will be notified when their order is available for pick-up.

• A valid photo ID and order confirmation are required at the time of pick-up.

• Orders must be picked up within 7 business days of notification or may be restocked.

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Additional Notes

• Pick-up is only available during business hours at our Latham, NY headquarters.

• Affiliate location hours may vary—contact the affiliate directly for details.

• Curbside pick-up is not available.

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Thank you for understanding that pick-up is not part of our standard process and is only used when necessary.

Our shipping service remains the most reliable and convenient option for receiving your order.