ORDER CONFIRMATIONS AND PROCESSING TIME
After placing your order, if you’ve provided your email address, you will receive two notifications:

• Order Confirmation – Confirms your order has been received and is being processed.

• Shipping Notification – Includes tracking information once your order is ready to ship.

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If you did not provide an email address, you may contact us at orders@hlcconline.com for tracking updates.

Please include a mobile phone number for any urgent communication regarding your order.

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HLCC SHIPPING PROCEDURE
Our standard processing time is 3–7 business days (quicker when possible) before items are shipped.

Plan to have enough stock to be covered for this amount of time and the time to ship to you.

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Here’s how it works:

1. Orders are processed in the order they are received.

2. Products are picked, packed, and labeled for shipping.

3. Packages are scheduled for pickup by our shipping carriers.

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Once shipped, items typically arrive within 2–7 business days using standard shipping.

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EXPEDITED SHIPPING (FedEx 2-Day / USPS Priority / FedEx Overnight)

• FedEx Overnight – Delivered the next business day (e.g., orders shipped Friday arrive Monday).

• FedEx 2-Day – Delivered within two business days (e.g., orders shipped Thursday arrive Monday).

• USPS 2–3 Day Priority – Delivered within 2–3 business days. Please allow extra time during the holiday season (Dec 1 – Jan 31).

 

  Expedited Fulfillment: 1-2 days for standard orders, 1-3 days for private label orders (larger orders may take longer)

• Expedited shipping incurs a minimum fee of $15 or 5% of the order total, whichever is higher.

• We recommend maintaining 2–4 weeks of stock to minimize urgent shipping needs.

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For priority processing and shipping (additional fees apply), please call 518-220-1500 or email orders@hlcconline.com.

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BUSINESS DAYS
Business days are Monday–Friday, excluding holidays. High order volumes or weather-related issues (especially during Northern and Midwest winters from November to February) may cause additional delays in processing and shipping.

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ORDER CHANGES & CANCELLATIONS
Once an order is submitted, it cannot be edited or canceled.

However, if your order has not shipped, we may be able to correct the shipping address or email address if entered incorrectly.

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Please inspect your package upon arrival and report any issues within 7–10 days by emailing sales@hlcc.com with your order number and supporting photos. Reports submitted outside this window will be handled at our discretion.

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Note: We are not responsible for missed discount codes or promotions if they are not applied at checkout.

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NORMAL BACKORDER POLICY
HLCC takes great care to try to keep everything in stock and ready to ship. However, changes in the availability of raw materials, large increases in orders, and changing manufacturing lead times sometimes will create backorder situations beyond our control.

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SHIPPING INSURANCE AND SIGNATURE NOT ALWAYS REQUIRED
At the request of many customers, we have stopped requiring insurance and signature required for smaller and some orders. This does reduce shipping cost. However, please remember: if you choose not to pay for shipping insurance and signature required, the shipment will be replaced at your cost. Our company will not replace it if lost, stolen, or otherwise. We advise always having insurance and signature required.

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BACKORDERS
Orders Containing Both In-Stock and Backordered Items

Unless we are instructed otherwise in advance:

• The in-stock items will be shipped to you, and you pay for shipping only on the portion of your order shipped.

• When the backordered items are in, you will only be charged for the shipping on the backordered items only, when they ship, on the same credit card you used for the original order, unless you instruct us otherwise.

• A separate shipping confirmation and tracking number will be provided when the backordered items are shipped.

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REQUESTING TO HOLD YOUR ENTIRE ORDER

If you prefer to wait until all items are available and have your order shipped in full, please contact us in writing at orders@hlcconline.com or 518-220-1500 customer service shortly after placing your order.

We will be happy to hold the shipment or discuss alternate arrangements.

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We appreciate your understanding and patience, and we are committed to keeping you informed throughout the order process.

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SHIPPING CARRIERS
We primarily use USPS and FedEx for domestic shipping. For P.O. Box deliveries, we ship via USPS.

• Economy Ground Shipping may take up to 15 days due to USPS processing delays.

 

  Carrier Support Contacts:

• UPS Customer Service: 518-220-1500

• USPS Customer Service: 1-800-275-8777

• FedEx Customer Service: 1-888-463-3339

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TRANSIT TIME

• UPS is our primary shipping partner.

• Since UPS does not deliver to P.O. Boxes, we’ll use USPS for those addresses.

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Economy ground shipping may take up to 15 days, especially during peak periods or if local post offices are prioritizing expedited shipments. After 15 days, you may contact USPS Customer Service to request your package be prioritized.

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LOST OR MISDELIVERED PACKAGES
HLCC is not responsible for packages once they are shipped. If your order is lost or misdelivered, please contact your shipping carrier to file a claim.

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We strongly recommend adding Route Package Protection at checkout to protect against loss, theft, or damage.

If you opt out of Route, HLCC is not liable for any shipping-related issues. Claims must be submitted within 14 days of delivery.

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IN-STORE PICKUP
Currently unavailable.

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INTERNATIONAL SHIPPING POLICY
International orders may take up to 5 days to process, regardless of the shipping method selected.

Due to Customs regulations, we recommend confirming your country accepts the following items before ordering:

• Natural Shampoos & Conditioners

• Natural Hair Oils & Supplements

• Natural Scalp Detoxifiers

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You can verify this with UPS International at 1-800-782-7892.

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If Customs seizes your package and does not return it, we cannot issue a refund.

If the order is returned, we’ll refund the product cost (minus shipping fees).

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Customs may delay your package for weeks or months — this is out of our control.

Customers are responsible for all Customs-related fees.

Failure to pay may result in forfeiting the order with no refund.

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We recommend using a duty calculator before ordering:
www.simplyduty.com